Shipping Policy

Effective Date: January 15, 2025

At Crystal Jewelss, we are dedicated to providing timely and reliable delivery of your orders. This Shipping Policy outlines the options, processing times, fees, and procedures for ensuring your purchases arrive safely and efficiently.

1. Shipping Options

We offer flexible shipping options to cater to your needs:

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for orders placed before 12 PM (EST).

Shipping times and costs are calculated at checkout based on your location and selected shipping method.

2. Order Processing Time

  • Processing Period: Orders are processed within 1–2 business days after payment confirmation.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Destinations

  • Domestic Shipping: We currently ship to addresses within the United States.
  • Restrictions: We do not ship to P.O. boxes or international addresses at this time.

4. Shipping Fees

  • Fee Calculation: Shipping fees are determined based on the shipping method, destination, and package weight.
  • Transparent Costs: The total shipping cost will be displayed at checkout.

5. Tracking Your Order

  • Confirmation Email: Once your order has shipped, you will receive an email with a tracking number.
  • Real-Time Updates: Use the tracking number to monitor your shipment’s progress via the carrier’s website.

6. Delivery Issues

  • Delayed Deliveries: If your order does not arrive within the estimated timeframe, contact us at contact@crystaljewelss.com for assistance.
  • Resolution Support: We will work with the shipping carrier to resolve any delays.

7. Lost or Damaged Packages

If your package is lost or damaged during transit:

  1. Notification Period: Notify us within 7 days of the delivery date.
  2. Verification: Provide photos of the damaged item and packaging for verification.
  3. Resolution Options: Depending on the circumstances, we will provide a replacement or issue a refund.

8. Incorrect Shipping Information

  • Customer Responsibility: Ensure the shipping address provided at checkout is accurate and complete.
  • Return Due to Errors: If an order is returned due to incorrect or incomplete information, additional shipping fees may apply for reshipment.

9. Changes or Cancellations

  • Modification Period: To change your shipping address or cancel an order, contact us at contact@crystaljewelss.com within 24 hours of placing the order.
  • After Shipping: Once an order is shipped, no changes or cancellations can be made.

10. Contact Us

For questions or concerns about our Shipping Policy, please reach out to us:

At Crystal Jewelss, we are committed to ensuring your shopping experience is smooth and enjoyable. Thank you for choosing us for your jewelry needs!