Refund and Returns Policy

Effective Date: January 15, 2025

At Crystal Jewelss, customer satisfaction is at the heart of everything we do. If you’re not completely happy with your purchase, we are here to assist you. Please review our comprehensive Refund and Returns Policy to understand your options.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Return Period: Items must be returned within 30 days of the delivery date.
  • Product Condition: Products must be unused, undamaged, and in their original packaging, including any accessories, manuals, or free gifts.
  • Proof of Purchase: A valid order confirmation or receipt is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or Personalized Products: Items designed specifically for you.
  • Final Sale Items: Earrings purchased on clearance or marked as “final sale.”
  • Worn or Damaged Items: Items that show signs of wear or damage after delivery (unless the damage occurred during transit and was reported upon receipt).

3. Return Process

To initiate a return:

  1. Contact Us: Email us at contact@crystaljewelss.com with your order details and the reason for the return.
  2. RMA Number: Our team will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
  3. Package Securely: Package the item securely, including the RMA number inside the package.
  4. Ship the Item: Use the return address provided by our team to send the package.

Important: Customers are responsible for return shipping costs unless the item was damaged or defective upon receipt.

4. Refunds

Once your returned item is received and inspected:

  • Approval Notification: You will be notified whether your refund is approved or rejected.
  • Processing Time: Approved refunds will be processed within 7–10 business days and credited to your original payment method.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error or issue caused by us.

5. Exchanges

We offer exchanges for defective or damaged items.

  • Request an Exchange: Contact us at contact@crystaljewelss.com within 7 days of receiving the item.
  • Follow the Return Process: Adhere to the return steps outlined above.
  • Replacement Shipping: We will ship a replacement at no additional cost once the defective item is received and inspected.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify Us: Email us at contact@crystaljewelss.com within 7 days of delivery. Include photos of the damaged item and its packaging.
  2. Resolution Options: We will offer a replacement or a full refund, including shipping costs.

7. Contact Us

For questions or assistance with your return or refund, please reach out to our customer service team:

Thank you for choosing Crystal Jewelss. Your satisfaction is our priority, and we are dedicated to making every purchase a delightful experience.